Optimizing Operations - Documark

31 March 2017

Many business executives understand that improving their internal document-driven processes (processes governed and controlled by documents in electronic or paper formats) can deliver operational efficiencies and drive cost take-out. However, what many may not appreciate is the degree to which document-driven business processes affect their organization’s risk profile.

A study in 2012 by International Data Corporation (IDC) found after polling 1,516 document-driven business process owners and information workers that “Process owners reported that over one-third of document-driven business processes are defective, and a staggering 75.9% of respondents . . . reported that their organization experienced serious business risks and/or compliance issues as a direct result.” The report continues . . .

36.2% failed to meet compliance requirements;
30.2% lost key employees;
24.9% lost major customers;
24.8% had a major information technology breach;
20.4% were pulled into a major audit; and
19.1% suffered a major public relations crisis

. . . all due to document process deficiencies. Depending upon the type of process, between 35.9% and 45.3% of respondents reported that they had personal knowledge of inefficient or ineffective documentation processes.

Source: http://services.ricoh.com/images/uploads/literature/knowledge_center/IDC_Risk_WP_Ricoh_Eng.pdf

Responses on “Optimizing Operations

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    • Documark says:

      Thank you for your kind words and for taking the time to write your comment. No, we found the article while researching, knew that it spoke a lot of truth, and took the time to write an article and post it on our website. I will pass your comment to our team members within Documark. Have a wonderful day!

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